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Bug Triage & Resolution

Systematic process for triaging, prioritizing, and resolving software bugs.

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Bug Triage & Resolution
Duration:1–3 days
Roles:QA Engineer, Developer, Product Manager
Cadence:Per sprint
ITMedium

Steps

  1. 1

    Collect bug reports

    Gather reported issues from users, QA, and monitoring tools.

  2. 2

    Reproduce issues

    Attempt to reproduce each bug in a test environment.

  3. 3

    Classify severity

    Rate as critical, major, minor, or cosmetic based on impact.

  4. 4

    Assign ownership

    Route each bug to the appropriate developer or team.

  5. 5

    Root cause analysis

    Investigate the code and identify what caused the bug.

  6. 6

    Implement fix

    Write the fix and create a pull request for review.

  7. 7

    Code review

    Peer review the fix for correctness and side effects.

  8. 8

    QA verification

    Verify the fix resolves the issue without regressions.

  9. 9

    Deploy fix

    Merge and deploy the fix to production.

  10. 10

    Close and document

    Close the ticket and document the root cause for future reference.

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This template is a starting point. Customize steps, owners, deadlines, and proof requirements to match your exact workflow.

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